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A few months ago I was pointed to a new blogΒ [the blog is no longer online, it was located at www.ldscio.org], written by none other than the chief information officer of the whole, entire church. I was incredulous. Would the powers-that-be really allow some techie hot shot air time with an open mic? More to the point, would they actually allow people to comment?

They did. And it's one of the coolest things at least loosely associated with the church in a long time.

Dehlin isn't terribly prolific; he's kept his day job. But he seems to be posting more and more. As you might imagine, he emphasizes technical issues. Some of which utterly blow past my formerly big bangs. Some of the content is business-oriented, which is a fun read to my somewhat entrepreneurial mind. But when Dehlin starts posting about the user-end of church tech, I'm all over it.

It's not just that he's posting it's that he's asking. He doesn't just want to tell us about the latest gizmo, he wants us to tell him what we think of it. He wants to know what we love and what we don't love. The man's into customer service!

Recently, for example, he's asked for input on lds.org and mormon.org. If you've used those sites frequently, you probably have a lot to say, both good and bad. And he wants to hear from you.

As a mom, I have so often used a product for babies that has obviously never, ever been within a hundred yards of anyone who had been covered in spit-up. Why, oh, why didn't companies use actual full-time moms as beta testers instead of, well, some thirty-something woman with a nanny at home?

So now, you've got the head info honcho who is right out there saying, “Hey, normal Mormons who use the internet! Tell me what we can do better!”

Just amazing!

Even though I live in the heart of Happy Valley, Salt Lake City can seem very far away. Brother Dehlin has brought it a little closer to us all and he gets a hearty, “Thank you!” from this corner of the world.

Addendum

This was written in 2007. If only he had stayed in his lane. Ahem…

Alison Moore Smith is a 61-year-old entrepreneur who graduated from BYU in 1987. She has been (very happily) married to Samuel M. Smith for 40 years. They are parents of six incredible children and grandparents to two astounding grandsons. She is the author of The 7 Success Habits of Homeschoolers.