Success Ethics of Thompson Orthodontics

Promotion fails are far too common in business. As Bryan Jacobson commented last week on the Burger King Promotion Fail: There is no business upside to disappointing customers. Successful business practices are also plentiful. Today I'll highlight a service business...

The Burger King Promotion Fail

Monday's Pizza Factory promotion fail reminded me about both good and bad business experiences. Often the proper solution to a business problem seems so obvious as a consumer, while remaining shrouded in mystery to the owner. As I commented on the Pizza Factory...

All Banks Are Not Created Equal

Years ago, Sam and I helped a couple dig out of a financial mess. They came to our apartment and, one bit of data at a time, entered all the transactions they ‘d made in the past year. Why did we have them do this? To show their spending habits and patterns. Not...